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HMRC and scams

2018-08-22

This was the reply from the HMRC specialist department that deals with these scams:

Thank you for letting us know about the suspicious email / text you have received. We can confirm that this is a scam, and was not issued by HMRC.

Our specialist team will investigate and take the necessary action. Whilst we cannot inform you of the outcome of these investigations I can confirm that we do act on each submission we receive.

HMRC will never send notifications of a tax refund or ask you to disclose personal or payment information by email or text message.

If following receipt of a HMRC related e-mail / text scam you have disclosed:

*       Personal information such as password/user ID;
*       credit/debit card information or
*       have reason to believe your computer has been exposed to a virus
       
Please forward a report to us at: security.custcon@hmrc.gsi.gov.uk    

If you have disclosed credit/debit card information you should inform your bank/card issuer immediately.

Emails / texts such as the one you received are issued in huge numbers and sent indiscriminately. We recommend that you use up to date spam filters and continually update your computers anti-spyware and anti-virus software. 

In common with all providers of online services, HMRC takes security very seriously but you need to be alert.

We continuously monitor systems and customer records to guard against fraudulent activity.  The methods fraudsters use to get the information they want is constantly changing so we provide regular updates on the types of scams we are aware of.  The main risk is identity or user ID and password theft.  Please ensure that you keep your user ID and passwords secure and change your passwords regularly. 

HMRC publicises details of current scams on our website https://www.gov.uk/government/publications/phishing-and-bogus-emails-hm-revenue-and-customs-examples

Please continue to forward all suspicious HMRC related e-mails / texts to phishing@hmrc.gsi.gov.uk  Alternatively, you can forward HMRC related scam text messages to 60559.

Regards,

HMRC Online Security Team

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